What’s Refubrished and Reconditioned mean?
Lately, these two words often appear, especially attached to electronic items such as smartphones or cellphones, laptops, smart TVs, Android TVs, and other smart electronic devices. The word ‘refurbished’ itself means to be renewed, while the word ‘reconditioned’ means that it can also be renewed or repaired. At first glance, the words refubrished and reconditioned mean the same thing, that is, both are refurbished or repaired, when in fact if we look deeper, they are very different when we look at the final product.
So, what are the similarities and differences between refubrished and reconditioned products?
Refubrished and reconditioned products are products that have been repaired due to an error in standardization or due to product damage.
Refurbished products are products that are repaired directly by the factory, using good assembly standards and materials, while reconditioned products are damaged products that are repaired by technicians, not manufactured by the manufacturer.
In refubrish products, replacing or replacing damaged components will use good quality materials according to the standards and specifications of these products, while for reconditioned products, damaged components will be replaced with used cannibalistic components from other similar products. As a result, the quality of the two is certainly very much different. Refurbished products will be close to the performance of the original product, while reconditioned products may be far below the original product.
Refurbished products will be guaranteed by the manufacturer like new products, and during the warranty period, if there is damage then you can make a claim for free service, while reconditioned products are generally short-term guarantees usually around 7 days, or even no warranty at all.
Because it is repaired directly by the manufacturer, uses good materials, and is guaranteed, and then repackaged well, of course, the selling price of refubrished products is more expensive than reconditioned products.
In the business world, of course, there are many kinds of obstacles or things that we don’t want to experience in our business or business processes, every business has its own specifications to have differences in business problems between service companies, companies. trading and manufacturing companies. In a manufacturing company, of course, in making a product unit that we make, it must have good quality which is judged by how standardized the product is globally, that of course every business must have friendliness in the sense that it does not always go the way we want, sometimes the product that is produced is not what we want. what we make or what we produce does not comply with specifications based on standardization in general, this is because things that we don’t want can happen, especially in the business world of producing machines or sophisticated equipment such as cellphones, laptops and others.
Therefore, with this, it will inevitably lead to problems or problems in various management within the company, especially for marketing or sales management where when there are goods that do not match the specifications or in accordance with the expected standard criteria and then of course The product can be said to have failed to be produced so that it also failed to be marketed, therefore in responding to this there is a term that we refer to as Refurbished and Recondition products.
These two terms has the same meaning where Refurbished means that a product is recalled due to a discrepancy between the standard specifications and the specifications produced so that the product is forced to be returned and is prohibited from being traded. things that happen that do not meet consumer expectations even though the product is in accordance with specifications, for example when a mobile phone product that has a battery leak quickly or for example a laptop product that suddenly explodes without knowing the cause, therefore of course this product must be withdrawn returned by the manufacturer for repairs, but after the repair and it turns out that after changes to other specifications such as batteries or others have been made and it turns out that the product can run normally then the product can be restarted. do resale, therefore these products are referred to as Refurbished products.
In a real example, maybe in the last few years we have known a Samsung product in the form of a Galaxy Note 7 cellphone which experienced an explosion on the cellphone unit while on an airplane, therefore this product was recalled and repaired after that it was resold with another version.
In fact, it is true that products that have these labels do not completely fail to do marketing or sales, but these products are repaired and sold with specifications that have been tested and can be used by consumers. This product with pumpkin can also be purchased, of course, it does not mean that the product has failed as a whole, but of course, regarding the price offered, it is entirely the company’s side, depending on how the consumers want it, if the product has been rejected by consumers as a whole, it can be called a decline. price or in other ways such as changing the version or name of the product.
Refurbished are defective or inadequate quality products that are recalled or returned by the buyer. The product is then updated and recertified by the manufacturer, then resold to the market. Refurbished products must include a special label indicating the refurbished status. So companies can’t arbitrarily claim refurbished products as their new products.
The status of refurbished products is easy to find on electronic devices, especially smartphones. Lots of smartphone companies refurbish their products for various reasons. For example, the Galaxy Note 7 smartphone product is defective because it can explode. Samsung decided to recall this product and update the components in it to make it safer, then resell it under the name Samsung Galaxy Note Fan Edition (FE).
In the field, we can find two kinds of refurbished products (especially smartphones), namely factory refurbished and refurbished distributors. The ‘original’ refurbishment is factory refurbished, because the recalled product will be completely updated, quality retested, and rebranded like the Galaxy Note FE. This type of product also gets an official warranty from the factory like a new product. Meanwhile, refurbished distributors are defective electronic products which are illegal and are repaired by the distributor. Refurbishment of distributors is not thorough, so the quality is far below that of factory refurbished. In addition, and its refurbished products will not get an official warranty.
Warranty
In developed countries that are very protective of the rights of consumers, it is mandatory for every producer to give a “refurbished” label to every product that has gone through the repair process. Actually, there are many refurbished products whose component quality is equivalent to new products and flawless bodies, but information must still be given when they have gone through several stages such as component replacement to repair by the vendor. This is also implemented by Apple, located in California, United States, which disciplinesly labels refurbished for each of their products that are re-marketed to the public after going through the refurbished process and even provides a special page on their website to sell various refurbished and reconditioned iPhone products. Many technology observers state that Apple’s refurbished activities are the best and must be imitated by various other manufacturers, especially the electronics sector because it provides a 1 year warranty with components and looks like a new product at a lower price.
